QUALITY MANAGEMENT, LEADERSHIP AND DECISION MAKING

Paola ADINOLFI QUALITY MANAGEMENT, LEADERSHIP AND DECISION MAKING

0222700004
DIPARTIMENTO DI SCIENZE AZIENDALI - MANAGEMENT & INNOVATION SYSTEMS
EQF7
DATA SCIENCE AND INNOVATION MANAGEMENT
2020/2021

OBBLIGATORIO
YEAR OF COURSE 1
YEAR OF DIDACTIC SYSTEM 2020
PRIMO SEMESTRE
CFUHOURSACTIVITY
1QUALITY MANAGEMENT, LEADERSHIP AND DECISION MAKING
642LESSONS
2QUALITY MANAGEMENT, LEADERSHIP AND DECISION MAKING 2
642LESSONS
Objectives
THE COURSE is DIVIDED INTO TWO MODULES. FOR THE FIRST MODULE, THE STUDENT WILL ACQUIRE KNOWLEDGE RELATED TO QUALITY ASSURANCE SYSTEMS AND TOOLS, METHODOLOGIES AND ANALYSIS PROCESSES FOR THE IMPLEMENTATION OF QUALITY CERTIFICATION MODELS. FOR THE SECOND MODULE, THE FOCUS WILL BE MAINLY ON LEADERSHIP AND DECISION-MAKING PROCESSES, IN ORDER TO PROMOTE A CULTURE OF ORGANIZATIONAL CHANGE IN COMPLEX ENVIRONMENTS. STUDENTS WILL DEVELOP AWARENESS OF THE COMPLEXITY THAT CHARACTERIZES LEADERSHIP AND DECISION-MAKING PROCESSES WITHIN ORGANIZATIONAL SYSTEMS AND WILL BE ABLE TO APPLY THE KNOWLEDGE ACQUIRED FOR THE APPLICATION OF QUALITY MANAGEMENT APPROACHES AND WORK GROUPS. THE LESSONS FORESEE AN APPROACH BASED ON EXPERIENTIAL TRAINING - THROUGH LABORATORIES, CASE STUDIES AND PROJECT WORK - WHICH ALLOWS TO STIMULATE THE PRACTICAL APPLICATION OF THE KNOWLEDGE AND THEORIES LEARNED. THE LEARNING IBJECTIVES OF THE COURSE "LEADERSHIP AND DECISION MAKING" (CURRICULUM "CYBER RISK MANAGEMENT AND ADVANCED DEFENCE STRATEGIES") MAKE REFERENCE ONLY TO THE SECOND MODULE.
Prerequisites
NONE
Contents
THE COURSE IS ESSENTIALLY STRUCTURED WITH FRONTAL LESSONS, DURING WHICH, HOWEVER, PRACTICAL CASES AND LABORATORY EXPERIENCES WILL ALSO BE CONSIDERED.
FOR THE FIRST MODULE (QUALITY MANAGEMENT) THE TOPICS FACED IN THE LESSONS ARE THE FOLLOWING:
CONCEPTUAL FRAMEWORK OF QUALITY (4 HOURS OF LESSON)
QUALITY OF PRODUCTS, PROCESSES AND ORGANIZATIONS (4 HOURS OF LESSON)
CERTIFICATION SYSTEMS AND TOOLS WITH A VIEW TO CONTINUOUS IMPROVEMENT OF IT SERVICES (16 HOURS OF LESSON; 8 HOURS OF SEMINARS AND TESTIMONIALS)
MODELS FOR SELF-ASSESSMENT, ASSESSMENT AND CONTINUOUS IMPROVEMENT (6 HOURS OF LESSON; 4 HOURS OF SEMINARS).
FOR THE SECOND MODULE (LEADERSHIP AND DECISION MAKING) THE TOPICS FACED IN THE LESSONS ARE THE FOLLOWING:
FOUNDATIONS OF ORGANIZATIONAL BEHAVIOR – MOTIVATION – GROUP BEHAVIOR – CHANGE MANAGEMENT – LEADERSHIP THEORIES – LEADERSHIP AND COMMUNICATION – DECISION MAKING – PERCEPTION AND INDIVIDUAL DECISION MAKING – COLLECTIVE DECISION MAKING WITHIN ORGANIZATIONS.
Teaching Methods
FOR "MASSIVE DATA MANAGEMENT", THE TEACHING IS STRUCTURED WITH FRONTAL LESSONS OF A TOTAL DURATION OF 84 HOURS (12 CFU). DURING THE LESSONS, IN ANY CASE, IN-DEPTH STUDIES WILL ALSO BE PROVIDED WITH CLASSROOM DISCUSSIONS AND GROUP WORK.
FOR "CYBER RISK MANAGEMENT FOR ADVANCED DEFENCE STRATEGIES", THE TEACHING IS STRUCTURED WITH FRONTAL LESSONS OF A TOTAL DURATION OF 42 HOURS (6 CFU).
Verification of learning
ACHIEVEMENT OF THE TEACHING OBJECTIVES IS CERTIFIED WITH THE PASSING OF AN EXAM WITH AN ASSESSMENT IN THIRTYTHS. THE EXAMINATION AND EVALUATION EVEN IF DONE PARTIALLY FOR THE TWO MODULES, REMAINS UNIQUE WITH A SINGLE FINAL VOTE.
Texts
THE EDUCATIONAL MATERIAL (SLIDES, WORKING PAPERS, ETC.) WILL BE PROVIDED BY THE TEACHERS DURING THE LESSONS AND MADE AVAILABLE ON THE TEACHER'S WEB PAGE OR SENT DIRECTLY TO THE STUDENTS.
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