Francesco POLESE | MANAGEMENT E HEALTHCARE SERVICES

cod. 0522100027

MANAGEMENT E HEALTHCARE SERVICES

	0522100027
	DEPARTMENT OF CHEMISTRY AND BIOLOGY "ADOLFO ZAMBELLI"
	EQF7
	BIOLOGY
	2024/2025

CURRICULUM BIOMEDICAL

	YEAR OF COURSE 1
	YEAR OF DIDACTIC SYSTEM 2022
	SPRING SEMESTER

TEACHING UNITS

	SSD	CFU	HOURS	ACTIVITY	TYPE OF ACTIVITY
	SECS-P/08	6	48	LESSONS	COMPULSORY SUBJECTS, CHARACTERISTIC OF THE CLASS

PROFESSORS

	FRANCESCO POLESE T Curriculum
	MARA GRIMALDI Curriculum

	Objectives
	THE MAIN PURPOSE OF THE COURSE IS TO ANALYZE, FROM A MANAGERIAL, SYSTEMIC, AND SERVICE-ORIENTED PERSPECTIVE, THE FUNCTIONING OF ORGANIZATIONS OPERATING IN THE BIOLOGICAL AND HEALTHCARE FIELDS AND THEIR RELATIONSHIP WITH THE EXTERNAL ENVIRONMENT, PARTICULARLY FOCUSING ON THEIR RECIPROCAL DYNAMISM AND THE EFFECTS OF THEIR RESPECTIVE ACTIVITIES. THE COURSE AIMS TO PROVIDE STUDENTS WITH THE ESSENTIAL CONCEPTUAL FOUNDATIONS, TECHNIQUES, AND FUNDAMENTAL MODELS TO INTERPRET, ANALYZE, AND UNDERSTAND THE GOVERNANCE DYNAMICS AND FUNCTIONING OF MODERN SERVICE-CENTERED ORGANIZATIONS IN A COMPREHENSIVE VIEW. STUDENTS WILL UNDERSTAND THE FUNCTIONING OF BUSINESSES OPERATING IN THE BIOLOGICAL AND HEALTHCARE FIELDS BY ACQUIRING THE BASIC CONCEPTS NECESSARY FOR CORPORATE GOVERNANCE, ANALYZED IN LIGHT OF THE MODERN THEORETICAL CONSTRUCTS PROVIDED IN ACADEMIA BY THE SCIENTIFIC ADVANCEMENTS OF SERVICE RESEARCH. LEARNERS WILL ACQUIRE TECHNIQUES AND METHODS FOR IDENTIFYING INTERPRETATIVE KEYS SUITABLE FOR UNDERSTANDING THE DYNAMICS OF CORPORATE GOVERNANCE AND MARKET EXCHANGES INCREASINGLY DOMINATED BY A LOGIC OF SERVICE AND MUTUAL BENEFIT. THIS FOLLOWS A WIN-WIN PERSPECTIVE, WHERE COLLABORATION AND COLLECTIVE INTEREST PREVAIL OVER THE INDIVIDUAL GOALS OF THE ACTORS, WHO ARE INCREASINGLY ORIENTED TOWARDS VALUE CO-CREATION PHENOMENA. STUDENTS WILL LEARN TO APPLY A HOLISTIC PERSPECTIVE TO INTERPRET BUSINESS DYNAMICS AND IDENTIFY ALL FACTORS INFLUENCING DECISIONS AND VITALITY. THEY WILL BE ABLE TO INTERPRET TODAY'S COMPLEX CONTEXTS, INCREASINGLY CHARACTERIZED BY CHANGING BOUNDARIES AND RAPID EVOLUTIONS, THANKS TO CRITICAL THINKING SKILLS THAT ENABLE THEM TO DISCERN THE INTERCONNECTIONS BETWEEN MARKET ACTORS AND SOCIETY AS A WHOLE, WHICH ARE BECOMING INCREASINGLY EVIDENT AND INFLUENTIAL. WITH THE BUSINESS MANAGEMENT SKILLS DEVELOPED, STUDENTS WILL BE ABLE TO PLAN EFFECTIVE STRATEGIES, DEFINED ACCORDING TO THE NEEDS AND INTERESTS OF KEY STAKEHOLDERS AND EMERGING MARKET TRENDS. THEY WILL ALSO BE ABLE TO COLLECT AND INTERPRET DATA, IDENTIFY INNOVATION OPPORTUNITIES, AND DEVELOP TARGETED ACTION PLANS. THE INNOVATIVE THEORETICAL FRAMEWORKS PRESENTED WILL ENABLE STUDENTS TO DEVELOP DESIGN AND PROBLEM-SOLVING METHODOLOGIES, ACQUIRE GENERAL SCHEMES THROUGH WHICH TO FORMULATE AUTONOMOUS AND INFORMED JUDGMENTS ON MANAGEMENT ISSUES, AND CRITICALLY ANALYZE EMERGING ASPECTS. THANKS TO THE ACQUIRED FRAMEWORKS, STUDENTS WILL BE ABLE TO EXPRESS COMPLEX CONCEPTS CLEARLY AND ACCESSIBLY, COMMUNICATE SERVICE- AND RELATIONSHIP-CENTERED IDEAS AND CONCEPTS, AND CONVINCINGLY PRESENT PROJECTS, PROPOSALS, AND IDEAS, FOCUSING ON ACHIEVING COMMON GOALS FROM A VALUE CO-CREATION PERSPECTIVE. THEY WILL ALSO UNDERSTAND THE IMPORTANCE OF EFFECTIVE COMMUNICATION IN CHANGING AND COMPLEX CONTEXTS TO QUICKLY ADAPT TO CHANGES AND TACKLE UNEXPECTED CHALLENGES. ADDITIONALLY, THEY WILL BE ABLE TO USE DIGITAL COMMUNICATION TOOLS AND COLLABORATIVE TECHNOLOGIES EFFECTIVELY, AIMING TO SHARE GOALS AND METHODS FOR ENHANCING RELATIONSHIPS. THE STUDENT WILL BE ABLE TO IDENTIFY SOLUTIONS TO COMPLEX SITUATIONS AND SPECIFIC PROBLEMS, EXPANDING THEIR UNDERSTANDING BY SEEKING OUT THE MOST APPROPRIATE RESOURCES AND SOURCES. THEY WILL ALSO BE ABLE TO CONDUCT RESEARCH ACTIVITIES, UNDERSTAND AND INTERPRET COMPLEX TEXTS, WHETHER JOURNALISTIC OR LITERARY, FOR CONTINUOUS KNOWLEDGE UPDATING.

THE MAIN PURPOSE OF THE COURSE IS TO ANALYZE, FROM A MANAGERIAL, SYSTEMIC, AND SERVICE-ORIENTED PERSPECTIVE, THE FUNCTIONING OF ORGANIZATIONS OPERATING IN THE BIOLOGICAL AND HEALTHCARE FIELDS AND THEIR RELATIONSHIP WITH THE EXTERNAL ENVIRONMENT, PARTICULARLY FOCUSING ON THEIR RECIPROCAL DYNAMISM AND THE EFFECTS OF THEIR RESPECTIVE ACTIVITIES. THE COURSE AIMS TO PROVIDE STUDENTS WITH THE ESSENTIAL CONCEPTUAL FOUNDATIONS, TECHNIQUES, AND FUNDAMENTAL MODELS TO INTERPRET, ANALYZE, AND UNDERSTAND THE GOVERNANCE DYNAMICS AND FUNCTIONING OF MODERN SERVICE-CENTERED ORGANIZATIONS IN A COMPREHENSIVE VIEW.
STUDENTS WILL UNDERSTAND THE FUNCTIONING OF BUSINESSES OPERATING IN THE BIOLOGICAL AND HEALTHCARE FIELDS BY ACQUIRING THE BASIC CONCEPTS NECESSARY FOR CORPORATE GOVERNANCE, ANALYZED IN LIGHT OF THE MODERN THEORETICAL CONSTRUCTS PROVIDED IN ACADEMIA BY THE SCIENTIFIC ADVANCEMENTS OF SERVICE RESEARCH. LEARNERS WILL ACQUIRE TECHNIQUES AND METHODS FOR IDENTIFYING INTERPRETATIVE KEYS SUITABLE FOR UNDERSTANDING THE DYNAMICS OF CORPORATE GOVERNANCE AND MARKET EXCHANGES INCREASINGLY DOMINATED BY A LOGIC OF SERVICE AND MUTUAL BENEFIT. THIS FOLLOWS A WIN-WIN PERSPECTIVE, WHERE COLLABORATION AND COLLECTIVE INTEREST PREVAIL OVER THE INDIVIDUAL GOALS OF THE ACTORS, WHO ARE INCREASINGLY ORIENTED TOWARDS VALUE CO-CREATION PHENOMENA.
STUDENTS WILL LEARN TO APPLY A HOLISTIC PERSPECTIVE TO INTERPRET BUSINESS DYNAMICS AND IDENTIFY ALL FACTORS INFLUENCING DECISIONS AND VITALITY. THEY WILL BE ABLE TO INTERPRET TODAY'S COMPLEX CONTEXTS, INCREASINGLY CHARACTERIZED BY CHANGING BOUNDARIES AND RAPID EVOLUTIONS, THANKS TO CRITICAL THINKING SKILLS THAT ENABLE THEM TO DISCERN THE INTERCONNECTIONS BETWEEN MARKET ACTORS AND SOCIETY AS A WHOLE, WHICH ARE BECOMING INCREASINGLY EVIDENT AND INFLUENTIAL. WITH THE BUSINESS MANAGEMENT SKILLS DEVELOPED, STUDENTS WILL BE ABLE TO PLAN EFFECTIVE STRATEGIES, DEFINED ACCORDING TO THE NEEDS AND INTERESTS OF KEY STAKEHOLDERS AND EMERGING MARKET TRENDS. THEY WILL ALSO BE ABLE TO COLLECT AND INTERPRET DATA, IDENTIFY INNOVATION OPPORTUNITIES, AND DEVELOP TARGETED ACTION PLANS.
THE INNOVATIVE THEORETICAL FRAMEWORKS PRESENTED WILL ENABLE STUDENTS TO DEVELOP DESIGN AND PROBLEM-SOLVING METHODOLOGIES, ACQUIRE GENERAL SCHEMES THROUGH WHICH TO FORMULATE AUTONOMOUS AND INFORMED JUDGMENTS ON MANAGEMENT ISSUES, AND CRITICALLY ANALYZE EMERGING ASPECTS.
THANKS TO THE ACQUIRED FRAMEWORKS, STUDENTS WILL BE ABLE TO EXPRESS COMPLEX CONCEPTS CLEARLY AND ACCESSIBLY, COMMUNICATE SERVICE- AND RELATIONSHIP-CENTERED IDEAS AND CONCEPTS, AND CONVINCINGLY PRESENT PROJECTS, PROPOSALS, AND IDEAS, FOCUSING ON ACHIEVING COMMON GOALS FROM A VALUE CO-CREATION PERSPECTIVE. THEY WILL ALSO UNDERSTAND THE IMPORTANCE OF EFFECTIVE COMMUNICATION IN CHANGING AND COMPLEX CONTEXTS TO QUICKLY ADAPT TO CHANGES AND TACKLE UNEXPECTED CHALLENGES. ADDITIONALLY, THEY WILL BE ABLE TO USE DIGITAL COMMUNICATION TOOLS AND COLLABORATIVE TECHNOLOGIES EFFECTIVELY, AIMING TO SHARE GOALS AND METHODS FOR ENHANCING RELATIONSHIPS.
THE STUDENT WILL BE ABLE TO IDENTIFY SOLUTIONS TO COMPLEX SITUATIONS AND SPECIFIC PROBLEMS, EXPANDING THEIR UNDERSTANDING BY SEEKING OUT THE MOST APPROPRIATE RESOURCES AND SOURCES. THEY WILL ALSO BE ABLE TO CONDUCT RESEARCH ACTIVITIES, UNDERSTAND AND INTERPRET COMPLEX TEXTS, WHETHER JOURNALISTIC OR LITERARY, FOR CONTINUOUS KNOWLEDGE UPDATING.

	Prerequisites
	NONE

	Contents
	THE COURSE IS DIVIDED INTO TWO MODULES AND COVERS THE FOLLOWING TOPICS. MODULE 1 – 8 HOURS: •THE BIOLOGIST AND THE MANAGEMENT, 2 HOURS OF FRONTAL LESSONS; •DEFINITION OF ENTERPRISE, 2 HOURS OF FRONTAL LESSONS; •ASV AS A META-MODEL FOR INTERPRETING ENTREPRENEURIAL AND SOCIAL PHENOMENA, 2 HOURS OF FRONTAL LESSONS; •ASV AND COMPLEXITY, 2 HOURS OF FRONTAL LESSONS. MODULE 2 – 40 HOURS: •STRONGHOLDS OF THE NHS, 2 HOURS OF FRONTAL LESSONS; •HEALTH SYSTEMS COMPARED: US AND EUROPEAN MODEL, 2 HOURS OF FRONTAL LESSONS; •THE STRUCTURE OF TERRITORIAL SUPPLY AND PUBLIC AND PRIVATE COEXISTENCE, 2 HOURS OF FRONTAL LESSONS; •RELATIONS AND SOCIAL NETWORKS, 2 HOURS OF FRONTAL LESSONS; •THE MANY-TO-MANY LOGIC, 2 HOURS OF FRONTAL LESSONS; •HEALTH NETWORKS, 2 HOURS OF FRONTAL LESSONS; •VALUE CO-CREATION, 2 HOURS OF FRONTAL LESSONS; •SERVICE-DOMINANT LOGIC, 2 HOURS OF FRONTAL LESSONS; •SERVICE SCIENCE, 2 HOURS OF FRONTAL LESSONS; •SMART HEALTHCARE, 2 HOURS OF FRONTAL LESSONS; •ORGANIZATIONAL STRUCTURE OF THE HEALTH SYSTEM, 2 HOURS OF FRONTAL LESSONS; •HEALTH INFORMATION SYSTEM AND TECHNOLOGIES, 2 HOURS OF FRONTAL LESSONS; •GOVERNANCE IN HEALTH, 2 HOURS OF FRONTAL LESSONS; •INNOVATION MANAGEMENT AND TRANSLATIONAL MEDICINE, 2 HOURS OF FRONTAL LESSONS; •BUSINESS ORGANIZATION, 2 HOURS OF FRONTAL LESSONS; •OPERATIONAL MANAGEMENT AND MARKETING, 2 HOURS OF FRONTAL LESSONS; •PRODUCTION MANAGEMENT, 2 HOURS OF FRONTAL LESSONS; •LOGISTICS AND PROCUREMENT MANAGEMENT, 2 HOURS OF FRONTAL LESSONS; •THE R&D FUNCTION AND INNOVATION MANAGEMENT, 2 HOURS OF FRONTAL LESSONS; •RESOURCE MANAGEMENT, 2 HOURS OF FRONTAL LESSONS.

Contents

THE COURSE IS DIVIDED INTO TWO MODULES AND COVERS THE FOLLOWING TOPICS.
MODULE 1 – 8 HOURS:
•THE BIOLOGIST AND THE MANAGEMENT, 2 HOURS OF FRONTAL LESSONS;
•DEFINITION OF ENTERPRISE, 2 HOURS OF FRONTAL LESSONS;
•ASV AS A META-MODEL FOR INTERPRETING ENTREPRENEURIAL AND SOCIAL PHENOMENA, 2 HOURS OF FRONTAL LESSONS;
•ASV AND COMPLEXITY, 2 HOURS OF FRONTAL LESSONS.
MODULE 2 – 40 HOURS:
•STRONGHOLDS OF THE NHS, 2 HOURS OF FRONTAL LESSONS;
•HEALTH SYSTEMS COMPARED: US AND EUROPEAN MODEL, 2 HOURS OF FRONTAL LESSONS;
•THE STRUCTURE OF TERRITORIAL SUPPLY AND PUBLIC AND PRIVATE COEXISTENCE, 2 HOURS OF FRONTAL LESSONS;
•RELATIONS AND SOCIAL NETWORKS, 2 HOURS OF FRONTAL LESSONS;
•THE MANY-TO-MANY LOGIC, 2 HOURS OF FRONTAL LESSONS;
•HEALTH NETWORKS, 2 HOURS OF FRONTAL LESSONS;
•VALUE CO-CREATION, 2 HOURS OF FRONTAL LESSONS;
•SERVICE-DOMINANT LOGIC, 2 HOURS OF FRONTAL LESSONS;
•SERVICE SCIENCE, 2 HOURS OF FRONTAL LESSONS;
•SMART HEALTHCARE, 2 HOURS OF FRONTAL LESSONS;
•ORGANIZATIONAL STRUCTURE OF THE HEALTH SYSTEM, 2 HOURS OF FRONTAL LESSONS;
•HEALTH INFORMATION SYSTEM AND TECHNOLOGIES, 2 HOURS OF FRONTAL LESSONS;
•GOVERNANCE IN HEALTH, 2 HOURS OF FRONTAL LESSONS;
•INNOVATION MANAGEMENT AND TRANSLATIONAL MEDICINE, 2 HOURS OF FRONTAL LESSONS;
•BUSINESS ORGANIZATION, 2 HOURS OF FRONTAL LESSONS;
•OPERATIONAL MANAGEMENT AND MARKETING, 2 HOURS OF FRONTAL LESSONS;
•PRODUCTION MANAGEMENT, 2 HOURS OF FRONTAL LESSONS;
•LOGISTICS AND PROCUREMENT MANAGEMENT, 2 HOURS OF FRONTAL LESSONS;
•THE R&D FUNCTION AND INNOVATION MANAGEMENT, 2 HOURS OF FRONTAL LESSONS;
•RESOURCE MANAGEMENT, 2 HOURS OF FRONTAL LESSONS.

	Teaching Methods
	THE COURSE INCLUDES CLASSROOM ACTIVITIES CHARACTERIZED BY A THEORETICAL AND PRACTICAL APPROACH THROUGH DYNAMIC LECTURES, TOTALING 48 HOURS (6 CFU), DIVIDED INTO TWO MODULES: MODULE 1 (8 HOURS OF LECTURES) AND MODULE 2 (40 HOURS OF LECTURES). DURING THE LECTURES, ACTIVE STUDENT PARTICIPATION WILL BE ENCOURAGED THROUGH PRACTICAL EXAMPLES. ATTENDANCE IS NOT MANDATORY.

	Verification of learning
	THE ACHIEVEMENT OF THE COURSE OBJECTIVES WILL BE CERTIFIED BY PASSING AN EXAM WITH A GRADE OUT OF THIRTY. THE EXAM WILL CONSIST OF AN ORAL INTERVIEW FOCUSED ON THE IN-DEPTH STUDY OF THE COURSE TOPICS AND THE STUDENT'S UNDERSTANDING. SPECIFICALLY, IT WILL INVOLVE AN INTERVIEW WITH AT LEAST THREE QUESTIONS AND A DISCUSSION ON THE CONTENT INDICATED IN THE COURSE SYLLABUS. THIS IS AIMED AT VERIFYING THE STUDENT'S LEVEL OF KNOWLEDGE AND COMPREHENSION, AS WELL AS THEIR COMPETENCY IN PRESENTATION, INCLUDING LANGUAGE PROFICIENCY, LOGICAL-DEDUCTIVE AND SUMMARIZATION SKILLS, ARGUMENTATION ABILITY, AND INDEPENDENT JUDGMENT. THE MINIMUM PASSING GRADE (18) IS AWARDED WHEN THE STUDENT SHOWS A FRAGMENTED KNOWLEDGE OF THE THEORETICAL CONTENT COVERED IN THE COURSE AND A LIMITED ABILITY TO CONTEXTUALIZE IT. THE HIGHEST GRADE (30) IS AWARDED WHEN THE STUDENT DEMONSTRATES A COMPLETE AND IN-DEPTH KNOWLEDGE OF THE THEORETICAL CONTENT AND THE ABILITY TO INDEPENDENTLY ESTABLISH CONCEPTUAL CONNECTIONS BETWEEN THEM. HONORS ARE AWARDED WHEN THE STUDENT SHOWS SIGNIFICANT MASTERY OF THE THEORETICAL CONTENT, THE ABILITY TO ARGUE THEM WITH APPROPRIATE LANGUAGE PROFICIENCY, AND THE ABILITY TO AUTONOMOUSLY CONTEXTUALIZE THEM IN SCENARIOS DIFFERENT FROM THOSE PROPOSED BY THE THE PROFESSOR.

Verification of learning

THE ACHIEVEMENT OF THE COURSE OBJECTIVES WILL BE CERTIFIED BY PASSING AN EXAM WITH A GRADE OUT OF THIRTY. THE EXAM WILL CONSIST OF AN ORAL INTERVIEW FOCUSED ON THE IN-DEPTH STUDY OF THE COURSE TOPICS AND THE STUDENT'S UNDERSTANDING. SPECIFICALLY, IT WILL INVOLVE AN INTERVIEW WITH AT LEAST THREE QUESTIONS AND A DISCUSSION ON THE CONTENT INDICATED IN THE COURSE SYLLABUS. THIS IS AIMED AT VERIFYING THE STUDENT'S LEVEL OF KNOWLEDGE AND COMPREHENSION, AS WELL AS THEIR COMPETENCY IN PRESENTATION, INCLUDING LANGUAGE PROFICIENCY, LOGICAL-DEDUCTIVE AND SUMMARIZATION SKILLS, ARGUMENTATION ABILITY, AND INDEPENDENT JUDGMENT.
THE MINIMUM PASSING GRADE (18) IS AWARDED WHEN THE STUDENT SHOWS A FRAGMENTED KNOWLEDGE OF THE THEORETICAL CONTENT COVERED IN THE COURSE AND A LIMITED ABILITY TO CONTEXTUALIZE IT. THE HIGHEST GRADE (30) IS AWARDED WHEN THE STUDENT DEMONSTRATES A COMPLETE AND IN-DEPTH KNOWLEDGE OF THE THEORETICAL CONTENT AND THE ABILITY TO INDEPENDENTLY ESTABLISH CONCEPTUAL CONNECTIONS BETWEEN THEM. HONORS ARE AWARDED WHEN THE STUDENT SHOWS SIGNIFICANT MASTERY OF THE THEORETICAL CONTENT, THE ABILITY TO ARGUE THEM WITH APPROPRIATE LANGUAGE PROFICIENCY, AND THE ABILITY TO AUTONOMOUSLY CONTEXTUALIZE THEM IN SCENARIOS DIFFERENT FROM THOSE PROPOSED BY THE THE PROFESSOR.

	Texts
	POLESE, F., & CARRUBBO, L. (2017). ECO-SISTEMI DI SERVIZIO IN SANITÀ (VOL. 65). G GIAPPICHELLI EDITORE. RECOMMENDED MATERIALS WILL BE DISTRIBUTED DURING THE COURSE.

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Francesco POLESE | MANAGEMENT E HEALTHCARE SERVICES