2. Professors
  3. GALDIERO Caterina
  4. Teaching

SOCIAL SERVICES PROGRAMMING AND MANAGEMENT

Caterina GALDIERO SOCIAL SERVICES PROGRAMMING AND MANAGEMENT

TP23000004
DEPARTMENT OF POLITICAL AND SOCIAL STUDIES
EQF7
ORGANIZATION, EVALUATION AND SUPERVISION OF SOCIAL SERVICES
2025/2026

OBBLIGATORIO
YEAR OF COURSE 1
YEAR OF DIDACTIC SYSTEM 2025
AUTUMN SEMESTER
CFUHOURSACTIVITY
636LESSONS
CATERINA GALDIERO T Curriculum
Objectives
THE COURSE AIMS TO PROVIDE THE THEORETICAL FOUNDATIONS OF ORGANIZATIONAL FUNDAMENTALS AND PRACTICES FOR APPROACHING ORGANIZATIONAL PLANNING AND DESIGN AND ORGANIZATIONAL BEHAVIOR ISSUES APPLIED TO SOCIAL SERVICE MANAGEMENT, CONTRIBUTING TO THE ACQUISITION OF ORGANIZATIONAL AND MANAGERIAL SKILLS IN SOCIAL SERVICES (PUBLIC, PRIVATE, AND THIRD SECTOR) AND INTRA- AND INTER-ORGANIZATIONAL RELATIONS.
THROUGH THE USE OF THEORETICAL MODELS AND PRACTICAL CASE STUDIES, IT AIMS TO PROVIDE A COMPREHENSIVE AND UP-TO-DATE KNOWLEDGE OF THE PRINCIPLES, METHODS, ACTORS, RESOURCE MANAGEMENT, AND PLANNING TOOLS FOR THE PROVISION OF SERVICES TAILORED TO THE NEEDS OF SOCIETY.
THE COURSE ALSO ALLOWS STUDENTS TO STRENGTHEN KEY SOFT SKILLS (LEADERSHIP, PROBLEM SOLVING, DECISION MAKING, TEAMWORK, COMMUNICATION) THAT ARE STRATEGIC FOR THE SOCIAL SERVICES SECTOR, ORIENTING THE WORKING ENVIRONMENT TOWARDS WELL-BEING.
Prerequisites
IT DOES NOT INVOLVE PROPAEDEUTICITY
Contents
STUDENTS WILL ACQUIRE A SOLID KNOWLEDGE OF THE TOOLS AND THEORETICAL MODELS SPECIFIC TO THE DISCIPLINE OF ORGANIZATION APPLIED TO THE SOCIAL SERVICES SYSTEM WITHIN THREE LEVELS OF ANALYSIS: INDIVIDUAL, GROUP, AND ORGANIZATION. THEY WILL BE ABLE TO UNDERSTAND AND INTERPRET THE MAIN ORGANIZATIONAL PHENOMENA TYPICAL OF EACH LEVEL WITH A VIEW TO PROMOTING WELL-BEING: MOTIVATION AND DECISION MAKING AT THE INDIVIDUAL LEVEL; TEAM WORKING AND LEADERSHIP AT THE GROUP LEVEL; ORGANIZATIONAL DESIGN AND CHANGE MANAGEMENT AT THE ORGANIZATIONAL LEVEL.
THEY WILL BE ABLE TO UNDERSTAND AND INTERPRET THE MAIN ORGANIZATIONAL PHENOMENA TYPICAL OF EACH LEVEL WITH A VIEW TO PROMOTING WELL-BEING.
SPECIFICALLY, THE COURSE WILL EXPLORE THEORIES, MODELS, PRACTICES, AND TOOLS FOR ORGANIZATIONAL DESIGN AND THE MANAGEMENT AND DEVELOPMENT OF HUMAN RESOURCES IN SOCIAL AND HEALTHCARE CONTEXTS.
THE COURSE COVERS THE FOLLOWING TOPICS:
- WHAT IS MEANT BY ORGANIZATIONAL STRUCTURE?
- HOW IS THE ADEQUACY OF THE ORGANIZATIONAL MACROSTRUCTURE ASSESSED? ORGANIZATIONAL STRUCTURE, THE OPERATING ENVIRONMENT AND OBJECTIVES, ORGANIZATION AND ENVIRONMENT, STRATEGY, MACRO STRUCTURE:, SIMPLE MACRO STRUCTURE, FUNCTIONAL MACRO STRUCTURE, DIVISIONAL MACRO STRUCTURE, MATRIX MACRO STRUCTURE, ORGANIZATIONAL CULTURE, DECISION-MAKING PROCESSES, (12 HOURS OF LECTURES).
- HOW IS THE SUITABILITY OF PEOPLE'S WORK ASSESSED? THE MICROSTRUCTURE OF WORK: TASKS AND DUTIES, STAFFING AND HUMAN RESOURCES, LEADERSHIP AND ORGANIZATIONAL CLIMATE (12 HOURS OF LECTURES).
- HOW ARE ORGANIZATIONAL DESIGN CHALLENGES ASSESSED? THE CHALLENGE OF ORGANIZATIONAL DESIGN, MULTI-CONTINGENT ORGANIZATIONAL DESIGN, THE INFORMATION PROCESSING VIEW, THE ADEQUACY OF THE ORGANIZATIONAL STRUCTURE, CHANGE MANAGEMENT PROCESSES (12-HOUR LECTURE).

Teaching Methods
THE COURSE CONSISTS OF 36 HOURS OF TEACHING
THE COURSE WILL BE STRUCTURED WITH LECTURES, PRESENTATIONS AND CASE STUDY ANALYSIS, EXERCISES, IN-DEPTH MEETINGS WITH EXPERTS IN THE FIELD.
Verification of learning
VERIFICATION OF LEARNING WILL BE THROUGH A FINAL ORAL AND/OR WRITTEN TEST DESIGNED TO ASSESS THE KNOWLEDGE AND SKILLS ACQUIRED.
THE EVALUATION WILL BE EXPRESSED IN THIRTIETHS. THE GRADE (MINIMUM 18, MAXIMUM 30 WITH POSSIBLE HONORS) IS AWARDED TAKING INTO ACCOUNT THE FOLLOWING DIMENSIONS:

(A) MASTERY OF COURSE CONTENT;
(B) THE POSSESSION OF ADEQUATE KNOWLEDGE AND ABILITY TO UNDERSTAND THE PROBLEMS SET FORTH OR INDICATED, APPLYING IN A RELEVANT MANNER THE THEORIES, CONCEPTUAL MODELS OF ORGANIZATIONAL ASSESSMENT COVERED BY THE PROGRAM;
(C) THE POSSESSION OF ADEQUATE KNOWLEDGE AND ABILITY TO DEVELOP AND COMMUNICATE SOLUTIONS CONSISTENT WITH THE ORGANIZATIONAL PROBLEMS NOTED IN THE TOURISM SECTOR, APPLYING IN A RELEVANT MANNER THE TOOLS AND CONCEPTUAL MODELS COVERED IN THE PROGRAM.

Texts
FONDAMENTI DI ORGANIZZAZIONE DI M. CATINO E L. TIRABENI: IL MULINO, 2023 ISBN9788815299154
ORGANIZATION DESIGN. PRINCIPI E METODI PER L'ADEGUATEZZA DELL'ASSETTO ORGANIZZATIVO AZIENDALE DI RICHARD M. BURTON, BØRGE OBEL, DORTHE DØJBAK HÅKONSSON, MARCELLO MARTINEZ TORINO: GIAPPICHELLI, 2024 ISBN: 9791221108125
CAPITOLI: 1, 2, 3, 7, 8, 13, 16, 17
More Information
DURING SPECIAL LABORATORY SESSIONS BASED ON PROBLEM-BASED LEARNING, INTERACTIVE AND EXPERIENTIAL LEARNING,
THE THEORETICAL KNOWLEDGE ACQUIRED WILL BE APPLIED TO THE ANALYSIS AND SOLUTION OF REAL PROBLEMS AND TO THE
DEVELOPMENT OF SOFT SKILLS: INTERACTION, BOTH BETWEEN PEERS AND WITH THE TEACHER, WILL ENABLE STUDENTS TO REFINE THEIR ABILITY
UNDERSTAND THE ORGANIZATIONAL PHENOMENA TYPICAL OF THE SOCIAL AND HEALTHCARE SECTOR AND APPLY THE MOST EFFECTIVE AND PERFORMING MODELS AND TOOLS TO THEM
. THE STUDENT WILL BE ABLE TO: - MAKE CONSCIOUS AND INTELLIGENT USE OF KNOWLEDGE, METHODOLOGIES, AND INTERVENTION TECHNIQUES, KNOWING HOW TO
APPLY THEM INDEPENDENTLY TO REAL LIFE, IN LINE WITH THE FUNDAMENTAL VALUES THAT GUIDE RESEARCH,
PLANNING AND INTERVENTION; - WORK IN PUBLIC AND PRIVATE STRUCTURES IN AN INDEPENDENT AND RESPONSIBLE MANNER, AS WELL AS PERFORMING SPECIALIST CONSULTANCY FUNCTIONS IN RELATION TO SOCIAL AND HEALTH CARE ACTIVITIES FOR SOCIAL WELL-BEING AND IN THE RESOLUTION OF
SPECIALIST CONSULTANCY WITH REGARD TO SOCIAL AND HEALTHCARE ACTIVITIES FOR SOCIAL WELL-BEING AND IN THE RESOLUTION OF
PROBLEMS RELATED TO THE FUNCTIONS THEY ARE CALLED UPON TO PERFORM. STUDENTS WILL BE ABLE TO: - DOCUMENT IN AN INDEPENDENT MANNER, SELECTING THE MOST APPROPRIATE DOCUMENTARY SOURCES; - CARRY OUT RESEARCH ACTIVITIES, UNDERSTAND AND INTERPRET COMPLEX TEXTS, BOTH JOURNALISTIC AND SCIENTIFIC; - CONTINUOUSLY UPDATE THEIR KNOWLEDGE, USING TECHNICAL AND
SCIENTIFIC LITERATURE.
  BETA VERSION Data source ESSE3 [Ultima Sincronizzazione: 2025-10-07]