Ornella MALANDRINO | Quality Management
Ornella MALANDRINO Quality Management
cod. 0212700012
QUALITY MANAGEMENT
| 0212700012 | |
| DIPARTIMENTO DI SCIENZE AZIENDALI - MANAGEMENT & INNOVATION SYSTEMS | |
| EQF6 | |
| BUSINESS MANAGEMENT | |
| 2016/2017 |
| OBBLIGATORIO | |
| YEAR OF COURSE 3 | |
| YEAR OF DIDACTIC SYSTEM 2014 | |
| PRIMO SEMESTRE |
| SSD | CFU | HOURS | ACTIVITY | |
|---|---|---|---|---|
| SECS-P/13 | 10 | 60 | LESSONS |
| Objectives | |
|---|---|
| KNOWLEDGE AND UNDERSTANDING: STUDENTS WILL BE PROVIDED WITH THE KNOWLEDGE AND CRITICAL SKILLS AND THE CONCEPTUAL AND OPERATIVE TOOLS FOR IMPLEMENTATION OF THE DIFFERENT QUALITY MANAGEMENT SYSTEMS. APPLYING KNOWLEDGE AND UNDERSTANDING: STUDENTS WILL ACQUIRE THE KNOWLEDGE AND EXPERTISE FOR DEVISING QUALITY MANAGEMENT SYSTEMS IN BUSINESS ORGANISATIONS MAKING JUDGEMENTS: STUDENTS WILL ACQUIRE THE ABILITY TO INTEGRATE KNOWLEDGE AND HANDLE COMPLEXITY TO INTERPRET AND RESOLVE ISSUES CONNECTED TO QUALITY MANAGEMENT, BY THE ADOPTION OF APPROPRIATE SYSTEMS AND TOOLS. COMMUNICATION SKILLS: STUDENTS WILL ACQUIRE COMMUNICATION AND EXPRESSIVE SKILLS ON ISSUES CONNECTED TO THEIR AREAS OF EXPERTISE, BOTH INSIDE AND OUTSIDE THE ORGANISATION. LEARNING SKILLS: STUDENTS WILL BE PROVIDED WITH THE CONCEPTUAL TOOLS AND OPERATIVE SKILLS TO DEAL WITH THE MANY PROBLEMS LINKED TO THE QUALITY DIMENSION OF ORGANISATIONS . THEY WILL STUDY COMPLEX ISSUES IN DEPTH AND BE ABLE TO DEVELOP AND/OR APPLY INNOVATIVE IDEAS. |
| Prerequisites | |
|---|---|
| NONE |
| Contents | |
|---|---|
| THE CONCEPTUAL FRAMEWORK AND EVOLUTIONARY DYNAMICS OF QUALITY. MAIN MODELS AND TOOLS FOR QUALITY. THE CHALLENGE OF QUALITY. STANDARDIZATION AND QUALITY CERTIFICATION. THE ROLE OF AUDITING. THE QUALITY MANAGEMENT SYSTEMS. MANAGEMENT SYSTEMS FOR ENVIRONMENTAL QUALITY. MANAGEMENT SYSTEMS FOR OCCUPATIONAL HEALTH AND SAFETY. SYSTEMS AND INSTRUMENTS FOR CORPORATE SOCIAL RESPONSIBILITY. TOWARDS INTEGRATED MANAGEMENT SYSTEMS. THE APPROACH TO QUALITY IN ITALIAN FOOD. |
| Teaching Methods | |
|---|---|
| PLENARY, SEMINARS, TESTIMONIALS, STUDY AND WORK GROUPS |
| Verification of learning | |
|---|---|
| THE FINAL EXAM CONSISTS OF AN ORAL TEST AIMED AT ASSESSING THE KNOWLEDGE ACQUIRED. DURING THAT TEST WILL BE MADE AT LEAST TWO QUESTIONS AND THE EVALUATION WILL BE OUT OF THIRTIETH. |
| Texts | |
|---|---|
| MARIA PROTO, ORNELLA MALANDRINO, STEFANIA SUPINO, SISTEMI E STRUMENTI DI GESTIONE PER LA QUALITÀ. PERCORSI EVOLUTIVI E APPROCCI MANAGERIALI, G. GIAPPICHELLI EDITORE, TORINO, 2010 |
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