Ornella MALANDRINO | QUALITY MANAGEMENT AND CONTROL
Ornella MALANDRINO QUALITY MANAGEMENT AND CONTROL
cod. 0212700012
QUALITY MANAGEMENT AND CONTROL
| 0212700012 | |
| DEPARTMENT OF MANAGEMENT & INNOVATION SYSTEMS | |
| EQF6 | |
| BUSINESS MANAGEMENT | |
| 2024/2025 |
| OBBLIGATORIO | |
| YEAR OF COURSE 2 | |
| YEAR OF DIDACTIC SYSTEM 2023 | |
| AUTUMN SEMESTER |
| SSD | CFU | HOURS | ACTIVITY | |
|---|---|---|---|---|
| SECS-P/13 | 10 | 60 | LESSONS |
| Exam | Date | Session | |
|---|---|---|---|
| MALANDRINO | 11/06/2025 - 09:30 | SESSIONE ORDINARIA | |
| MALANDRINO | 25/06/2025 - 09:30 | SESSIONE ORDINARIA | |
| MALANDRINO | 09/07/2025 - 09:30 | SESSIONE ORDINARIA | |
| MALANDRINO | 03/09/2025 - 09:30 | SESSIONE DI RECUPERO |
| Objectives | |
|---|---|
| AT THE END OF THE COURSE, LEARNERS WILL HAVE ACQUIRED BOTH CONCEPTUAL AND MORE DISTINCTLY OPERATIONAL SKILLS AND KNOWLEDGE FOR IMPLEMENTING THE VARIOUS QUALITY MANAGEMENT SYSTEMS. STUDENTS WILL HAVE ACQUIRED THE INDISPENSABLE KNOWLEDGE TO IMPLEMENT SYSTEMS AND TOOLS OF A STRATEGIC AND OPERATIONAL NATURE USEFUL FOR THE PROMOTION OF QUALITY POLICY IN ORGANISATIONS (COMPANIES, PUBLIC INSTITUTIONS, NON-PROFIT ORGANISATIONS). |
| Prerequisites | |
|---|---|
| NONE |
| Contents | |
|---|---|
| - CONCEPTUAL EVOLUTION OF QUALITY (6 HRS. LECTURE); - HISTORICAL EVOLUTION OF QUALITY (6 HRS. LECTURE); - MAIN MODELS AND TOOLS FOR QUALITY (10 HRS. LECTURE); - QUALITY STANDARDISATION AND CERTIFICATION (6 HRS. LECTURE); - AUDITING ACTIVITIES (4 HOURS OF LECTURE); - CORPORATE QUALITY MANAGEMENT SYSTEMS (6 HOURS LECTURE AND 2 HOURS SEMINAR); - ENVIRONMENTAL QUALITY MANAGEMENT SYSTEMS (10 LECTURE HOURS AND 2 SEMINAR HOURS); - OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS (6 HOURS LECTURE AND 2 HOURS SEMINAR). |
| Teaching Methods | |
|---|---|
| THE COURSE CONSISTS OF: - LECTURES (54 HOURS); - SEMINARS AND TESTIMONIES BY SCHOLARS AND EXPERTS IN THE FIELD (6 HOURS). IN THE FACE-TO-FACE LECTURES, THE TOPICS COVERED AND THEIR OPERATIONAL INTERPRETATIONS ARE PRESENTED THROUGH A HOLISTIC APPROACH. THE SEMINARS AND TESTIMONIES BY SCHOLARS AND EXPERTS IN THE TOPICS UNDER STUDY ARE AIMED AT RAISING AWARENESS OF HOW THE OPERATORS IN CHARGE OF GOVERNANCE ACTIVITIES WITHIN THE VARIOUS SECTORAL AND INSTITUTIONAL SYSTEMS CAN TRANSFORM POSSIBLE CONSTRAINTS INTO ADVANTAGEOUS DEVELOPMENT OPPORTUNITIES THROUGH THE IMPLEMENTATION OF A QUALITY-DRIVEN APPROACH. |
| Verification of learning | |
|---|---|
| THE ACHIEVEMENT OF THE EXPECTED LEARNING OUTCOMES IS CERTIFIED BY PASSING AN EXAMINATION WITH EVALUATION IN THIRTIETHS. THE EXAM INCLUDES AN ORAL TEST TO ASSESS THE LEVEL OF KNOWLEDGE AND SKILLS ACQUIRED BY THE STUDENT AND TO VERIFY HIS OR HER EXHIBITION SKILLS. AT LEAST THREE QUESTIONS WILL BE FORMULATED IN WHICH THE CONTENTS OF THE TEACHING PROGRAMME WILL BE DISCUSSED. THE MINIMUM LEVEL OF ASSESSMENT (18) IS GIVEN WHEN THE STUDENT HAS A FRAGMENTED KNOWLEDGE OF THE THEORETICAL CONTENT AND SHOWS A LIMITED ABILITY TO USE IT IN THE STUDY CONTEXT. THE MAXIMUM LEVEL (30) IS AWARDED WHEN THE STUDENT DEMONSTRATES A COMPLETE AND IN-DEPTH KNOWLEDGE OF THE METHODOLOGIES AND TOOLS AND HAS A CONSIDERABLE ABILITY TO USE THEM IN THE STUDY CONTEXT. THE PRAISE IS GIVEN WHEN THE CANDIDATE DEMONSTRATES SIGNIFICANT MASTERY OF THE METHODOLOGIES AND TOOLS AND SHOWS CONSIDERABLE OWNERSHIP OF LANGUAGE AND ABILITY TO PROCESS INDEPENDENTLY EVEN IN CONTEXTS OTHER THAN THOSE PROPOSED BY THE TEACHER. |
| Texts | |
|---|---|
| THE TEXTS WILL BE COMMUNICATED IN THE CLASSROOM BY THE TEACHER AT THE BEGINNING OF THE COURSE AND PUBLISHED ON THE TEACHER'S PAGE. |
| More Information | |
|---|---|
| NONE |
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