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Curriculum

Orlando TROISI Curriculum

Brief presentation

Orlando Troisi is Researcher in Economics and Business Management at the Department of Business Science - Management and Innovation Systems, University of Salerno. He has obtained the nation qualification of Associate Professor in Business Economics and Management. He has got the title of Doctor of Philosophy in Economics and Public Companies Management. He has been Visiting Researcher and Visiting Professor at the University of EPOKA. He is currently a member of the working group for drafting the “Social Report (SR) UNISA” and Observatory “Sustainability and Performance Agencies and Institutions” of the University of Salerno. He has presented papers at national and international conferences. His main research interests focus on service research and, in particular, value co-creation, public management and governance. He is author of numerous papers published in national and international journals, including Industrial Marketing Management, Marketing Theory, TQM Journal, Journal of Service Theory and Practice, Journal of Ambient Intelligence and Humanized Computing, Sinergie, and Azienda Pubblica.

Google Scholar

- Citations: 922

- Indice H: 15

- i10-index: 21

Scopus

- h-index: 9

- Total citations: 365

Academic Status

- Qualification as Associate Professor in Business Economics and Management

- Assistant Professor in Economics and Business Management

- Ph. D. in Economics and Public Company Management at University of Salerno - Scuola Dottorale Antonio Genovesi. Title got on 07/05/2013

- Master’s degree in Economics, University of Salerno: 110/110 with honors, got on 15/09/2009.

Main Research Areas

Knowledge Management; Marketing; Service Innovation; Strategic Management; Big Data Management.

Training Activity

- Summer School on research methods in the fields of Economics and business Management, organized by PAIDEIA - University of Salerno, concerning: "Introduction to structural equation models."

- Summer School on research methods in the fields of Economics and business Management, organized by PAIDEIA - University of Salerno, concerning: “Mono and bivariate data analysis: several software compared”.

- Summer School on research methods in the fields of Economics and business Management, organized by PAIDEIA - University of Salerno, concerning: “Multivariate data analysis with statistical software”.

- Collaboration with the Research Centre S.I.Ma.S. - "Innovation systems & Health Management" - University of Salerno

Reviewing activity for international Journals

- Journal of Service Theory and Practice

- Blaze Journal of Computer Science and Engineering

- Giappichelli

- Marketing Theory

- Service Science

- International Journal of Business Administration

- International Journal of Business and Management

- TQM Journal

- Sustainability

- International Journal of Quality and Service Sciences

- Journal of Service Science and Management

- Journal of Creating Value

- The Journal of High Technology Management Research

- International Journal of Information Management

- Journal of business Research

- International Journal of Sustainability in Higher Education

- Health Services Management Research

- Industrial Marketing Management

Referee activity on the occasion of the following international conferences

- 10th INEKA Conference. Knowledge, Business, and Innovation. Economies and sustainability of future growth , Verona, June 11-13, 2019

- Naples Forum on Service, “Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda”, Ischia 4-7 June, 2019.

- Naples Forum on Service, “Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda”, Sorrento 6-9 June, 2017.

- 7th International Conference on Exploring Service Science, IESS 1.6, Bucharest, May 25-27, 2016.

- Naples Forum on Service, “Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda”, Napoli 9-12 June, 2015

Participation in Academic Spin-Off

From 2017 Member of the Board of the academic Spin-off ICUBE DIGITAL VENTURES S.r.l., Department of Business Sciences (MIS) -University of Salerno.

2013 to 2015 CEO Academic Spin-Off "BSCube (BS):" Biometric System for Security and Safety ", Department of Business Studies and Research (MIT) - University of Salerno.

Reports at national and international convention

He has presented the following report at national and international conferences, submitting each work to refereeing procedures:

  • “The 10th year Naples Forum on Service: Service Dominant logic, Network & Systems Theory and Service Science”, with the paper entitled “Conceptualizing value co-creation to detect emergence and ecosystems (re)formation: a “meta” approach”. Ischia, Italy, 4-7 june 2019.
  • '“ICSB Global Entrepreneurship Conference-Social Innovation And Humane Entrepreneurship From Policy To Action” with the paper entitled “Managing technology and value co-creation for service innovation: an ecosystems view”, Università degli Studi di Salerno, Ravello, 4-5 october 2018”.
  • “Evoluzionismo Sistemico: Il Fascino della Precarietà”, Università degli Studi di Roma “Tor Vergata”, 06/07/2018 with the papers entitled: “Una reinterpretazione dei confini d’impresa secondo l’approccio sistemico vitale” and “Un approccio (eco)sistemico alla vitalità. Tra co-evoluzione ed innovazione”.
  • “SIM Conference 2018, XV Convegno Annuale della Società Italiana Marketing, I percorsi identitari nel marketing”, 18 - 19 october 2018, Università degli Studi di Bari Aldo Moro, with the paper entitled “A Big data analysis to explore students’ behavior”.
  • Sinergie – SIMA 2018 “Conference Transformative business strategies and new patterns for value creation”, Ca’ Foscari University, Venice, Italy - Department of Management (San Giobbe, Cannaregio 873, 30121 Venice) - 14-15 June 2018.
  • “First International Conference in Smart Tourism”, 23/24 November 2017, with the paper entitled: The role of technology in value co-creation experiences: how ICTs shape customer activities before, during and after delivery in smart tourism system.
  • “6th International Research Symposium (2017) Entrepreneurship & SMEs in Emerging Markets: Competitiveness & innovation in Knowledge Economy”, 4-6 October 2017 Olbia.
  • “Sinergie 2017”, Naples, 15-16 giugno 2017, with the il paper entitled: Cultura digitale e co-creazione di valore: un modello d’integrazione.
  • “5th Naples Forum on Service”, Sorrento, 6-9 Giugno 2017, with the paper: a) SSMED and its multidisciplinary nature: an automatic literature review; b) The “infection” of health care service ecosystem: the tools used for assessing patient satisfaction; c) Assessing intellectual capital in service ecosystem perspective: some evidences from university context.
  • “Wosc 2017”, Congress in Rome – Italy, 25-27 gennaio 2017, with the paper entitled: Money saving or what? Understanding the advantages of carpooling through big data analysis.
  • “Service IG, Maastricht”, 06/2016, with the paper entitled: Markets and CAS a VSA perspective: harmonizing stakeholders’ interactions in contexts of conflicting goals.
  • “26th Annual RESER Conference”, Napoli, 9-12 September 2016, with the paper entitled: The more, the merrier: Co-Working as practical expression of Value Co-Creation in Sharing Economy.
  • “VII Workshop Nazionale Azienda Pubblica”, Palermo 25-27 May 2016, with the paper entitled: La Goal Ambiguity nella pubblica amministrazione: una review della letteratura.
  • “The 16th IEEE International Conference on Environment and Electrical Engineering (IEEE-EEEIC'16)”, Firenze June 2016, with the paper entitled: IoT-based Smart Cities: a Survey.
  • “3rd International KES Conference on Smart Education and E-Learning, KES-SEEL-16”, Tenerife June 2016, with the paper entitled: Toward Smart Value Co-Education.
  • “International Conference on Exploring Services Science”, Bucharest 25 – 27 May 2016, with the paper entitled: Decision-Making in Smart Service Systems: A Viable Systems Approach Contribution to Service Science Advances.
  • “International Conference on Exploring Services Science, Bucharest 25 – 27 May 2016, with the paper entitled: How Service Innovations Contribute to Co-Create Value in the Service Network.
  • “Naples forum on service”, Napoli, 9-12 June 2015, with the paper entitled: Citizens’ participation in healthcare services re-design. How Public Health Providers perceive their contribution di A. Botti, S. Cosimato, C. Torre, O. Troisi.
  • “Naples forum on service”, Napoli, 9-12 June 2015, with the paper entitled: Customer value co-creation: a conceptual measurement model in a Service Dominant Logic perspective.
  • “Heritage, Tourism and Hospitality, International Conference (HTHIC) 25-27 November 2015, with the paper entitled: The Effect of Gastronomic Heritage on Visitors’ Decision-Making Process: Festivalscape as an Antecedent of Attitude.
  • “Naples forum on service”, Napoli, 9-12 June 2015, with the paper entitled: A new perspective on port supply chain management according to the Service Dominant logic.
  • “XXXVII Convegno Nazionale AIDEA, Piacenza 10 – 12 September 2015, with the paper entitled: Cultura, ambiguità ed efficacia manageriale: uno studio esplorativo.
  • “13th International Conference of the Society for Global Business & Economic development (SGBED 2014)”, Università Politecnica delle Marche, Ancona, 16-18 July 2014, with the paper entitled: Social entrepreneurship and social innovation through the lens of the value co-creation process.
  • “7th Euro Mediterranean Dialogue on Public Management ‘Societal government and sustainable public management: Challenges for the Euro-MENA area’”, Roma, October 2014, with the paper entitled: Organizational culture and managerial effectiveness: is there a link?
  • “7th Euro Mediterranean Dialogue on Public Management ‘Societal government and sustainable public management: Challenges for the Euro-MENA area’”, Roma, October 2014, with the paper entitled: The Paradigm of We-Government in the information age. An overview on social participation in a public service coproduction.
  • “13th International Conference of the Society for Global Business & Economic development (SGBED 2014)”, Università Politecnica delle Marche, Ancona, 16-18 July 2014, with the paper entitled: Internet of things and value co-creation in the cultural industry towards Service Dominant logic perspective.
  • “2nd International Conference on Contemporary Marketing Issues (2nd ICCMI)”, Atene, Grecia, 18-20 June 2014, with the paper entitled: Managing diversity in the cultural tourism field: the Peggy Guggenheim collection case study.
  • “2nd International Conference on Contemporary Marketing Issues (2nd ICCMI)”, Atene, Grecia, 18-20 June 2014, with the paper entitled: Smart and green technologies in the Mediterranean ports: the Genoa port case study.
  • “2nd International Virtual Conference on Advanced Scientific Results (SCIECONF-2014)”, Zilina, Slovacchia, 9- 13 June 2014, with the paper entitled: ICT for sustainable development and competitiveness in the port system: the case of Venice, Italy.
  • “13th EBES Conference”, Istanbul, 5-7 June 2014, with the paper entitled: Stakeholder engagement for sustainable development in banking industry. An Italian case study.
  • “3rd International Virtual Conference ICTIC 2014”, Slovacchia, 24- 28 March 2014, with the paper entitled: Patient empowerment and quality of online health information.
  • “Naples forum on service”, Lacco Ameno, Ischia (NA), 18- 21 June 2013, with the paper entitled: Co-created value through smart governance: integrating three perspectives for a new service agenda.
  • “15th Toulon-Verona (ICQSS) Conference Excellence in Services”, Rishon Lezion, Israele, 3- 5 September 2012, with the paper entitled: The quality of a training course: a survey of determinants.
  • “17th Toulon-Verona (ICQSS) Conference Excellence in Services”, John Moores University in Liverpool (UK), 28 - 29 August 2014, with the paper entitled: The Influence of Green Innovation in Logistics Competitiveness and Sustainability. The DHL Case Study.
  • “XXIII Convegno annuale di Sinergie, Governance d’impresa e Comunicazione Strategica. Is communication taking over?”, Università Iulm, Milano, 10- 11 November 2011, with the paper entitled: La comunicazione negli enti locali: tra comunicazione istituzionale e comunicazione politica.
  • “14th Toulon-Verona (ICQSS) Conference “Excellence in Services”, Università di Alicante, Alicante, Spagna, 1-3 September 2011, with the paper entitled: The creation of sustainable value in SMES. A case study.

Contribution to the organization of national and international conferences

  • Chair of the session on “Service and Technologies” and on “Service Management” at the 10th Naples Forum on Service, June 2019
  • Member of the organizing Committee of the Workshop “SERVICE ECOSYSTEM, MARKETING E RETAIL TRA TEORIA E PRATICA”, 2018, Università degli Studi di Salerno.
  • Chair of the session on Service Science at the 5th Naples Forum on Service, 08/06/2017.
  • Member of the Organising Committee "Naples Forum on Service" for editions: 4th Naples Forum from 9 to 12 giugno 2015; 5th Naples Forum from 6 to 9 June 2017.
  • Member of the organising Committee of the Workshop “Social Dynamics in a Systems Perspective”, organized by the Interdept. Centre SIMAS of Salerno University Dept. Business Science and Innovation Systems.

National and international awards and recognitions for research activity.

- Emerald Literati award for TQM Journal (2019) with the paper “Carpooling: travelers’ perceptions from a big data analysis”. The criteria used to judge the awards are based on six areas that inform the development of our products: internationality; diversity; support for scholarly research; encouragement of applied research (impact); commitment to high quality scholarship; and a desire to ensure reader, author and customer experience is the best it can be.

- Best paper award “ICSB Global Entrepreneurship Conference on Social Innovation and Humane Entrepreneurship From Policy To Action”, Università degli Studi di Salerno-Ravello, 4-5 October 2018”.

- Selected paper Sinergie – SIMA 2018 Conference “Transformative business strategies and new patterns for value creation”, Ca’ Foscari University, Venice, Italy - Department of Management (San Giobbe, Cannaregio 873, 30121 Venice) 14-15 June 2018.

- Best Paper Award al 17th Toulon-Verona International Conference “Excellence in Services”, Università John Moores, Liverpool, 28- 29 agosto 2014.

- Best Paper Award al 14th Toulon-Verona (ICQSS) Conference "Excellence in Services”, Alicante, 1-3 september 2011.

- Selected paper Sinergie XXIII Congresso annuale "Governance d'impresa e comunicazione strategica. Is communication taking over?", Università IULM Milano, 10-11 November 2011

Participation in Editorial Board

- Associate Editor of the International Journal of Business and Management. The journal covers topics in the areas of corporate governance, human resource management, marketing, organizational behavior, organization theory, strategy, technology management, and related areas.

- Guest Editor Special Issue on International Journal of Business and Management: “Data-Driven Business Models”. This Special Issue of International Journal of Business and Management aims at encouraging scholars to explore the role of Big Data and Smart Technologies in business and decision-making processes.

- Guest Editor Special Issue on Sustainability Journal: “Sustainable Value co Creation”.